Samsung Galaxy M31 received a new software update with the April 2020 security patch earlier this week. However, it has come with a bug that is causing issues to the users. The users reported that their phones bricked while installing the latest update. Some Samsung Galaxy A70 users in the country also reported similar issues, who received an Android 10 update along with One UI 2.0.
The users also reported similar problems on the Samsung Community forums. The affected users aren’t even able to perform a factory restore to fix the problem.
Some affected users claimed to resolve the issue after downloading previous firmware from a third-party source but it isn’t recommended as failing to flash the software could cause serious problems.
According to SamMobile, the problem on the Galaxy A70 was caused by a hardware mismatch. However, the reason for the Galaxy M31 software issue is not known yet.
According to some reports, Samsung has halted the update rollout for both the Galaxy M31 and Galaxy A70 to avoid further issues.
Samsung will fix the issue in a future software update but the users whose phones are bricked have no option until they can reach a company service centre, all of which are closed due to the nationwide lockdown. The company has the option to remotely assist its customers, but it hasn’t responded to any such thing.
For now, it is advisable to not install the latest update to avoid facing any issues.
Samsung Galaxy M31 is the latest phone of the company as it was launched this year in February.